Shipping policy

Last updated: October 1, 2025

Where We Ship (Domestic Only)

We currently ship to U.S. addresses only (50 states & D.C.).

Address Accuracy

Please enter your shipping address correctly and completely (include apartment/suite). For fraud prevention, billing and shipping must match. Orders that don’t match may be canceled and refunded.

If your address is wrong, contact us immediately at help@stylishbabeco.com. Once an order is processed or shipped, we can’t make changes.

Order Verification

If we can’t verify your address or payment, we’ll reach out. If we don’t hear back after multiple attempts, your order may be canceled and refunded.

Processing Time

Processing (packing) is typically 1–2 business days after payment authorization. During sales, holidays, new drops, or high-volume periods, processing may take additional time.

Business days are Mon–Fri, excluding U.S. holidays.

Transit Time (After Shipping)

Most U.S. orders arrive in 3–7 business days after shipment. This is an estimate—actual timing can be quicker or slower based on carrier capacity, seasonal volume (e.g., holidays), severe weather, natural disasters, or other disruptions. You’ll get a shipping confirmation email with tracking when your order leaves our facility.

Shipping Fees & Refused/Returned Parcels

Shipping fees are non-refundable once an order ships. If a package is refused, unclaimed, or returned due to an incorrect/undeliverable address, you’re responsible for the original and any return shipping. We can reship after the re-shipment fee is paid.

Lost, Stolen, or “Delivered” Packages

Once a package is marked Delivered by the carrier, responsibility transfers to the customer. If your tracking shows Delivered but you don’t have it:

Check with household members, neighbors, leasing office, and parcel lockers,
Wait 24 hours for a possible mis-scan, then
Contact the carrier on your tracking to open a claim.

Exceptions — Our Mistake or Carrier Pre-Delivery Loss (New)

We will make it right if:

Our mistake: you received the wrong item, a missing item, or a manufacturing defect on arrival; or
Carrier pre-delivery loss: the carrier confirms the package was lost in transit before any Delivered scan (e.g., investigation/claim confirms loss).

What we offer (case-by-case): a refund to your original payment method, a replacement (if available), or store credit.

If the entire order is affected, we’ll also refund the original shipping fee.
If part of the order is affected, product value for the affected item(s) will be refunded/replaced/credited; shipping is not refunded.

How to request:

Damaged/incorrect items: email help@stylishbabeco.com within 24 hours of the carrier’s Delivered scan with your order number + photos (item, inner packaging, outer mailer/box, and the shipping label).
Pre-delivery loss: email us with your order number and the carrier claim number or written confirmation that the package is lost.

Not covered: packages showing Delivered, theft after delivery, refused/returned shipments, or orders to unsupported locations.

For questions, email help@stylishbabeco.com